So I am not one to go on a online rant about a poor experience I have at a place of business. Yet I feel as though not sharing my story here and trying to save everyone I can from doing business with Ron Carter Hyundai in Clear Lake would be a true atrocity to the human race. The story is fairly long but the gist of it is that Ron Carter Hyundai in Clear Lake made a verbal agreement with me on the price of a used truck then completely changed the price upon my arrival there. They would not agree to honor the agreed upon price. I am not complaining about the prices of their vehicles or trying to spread rumors. I am only stating the facts surrounding a event that recently happened to me. I believe that dishonest businesses like this should not be allowed to operate. I know that my one voice is small and insignificant, but if I can keep at least one person from going through the horror story that is Ron Carter Hyundai in Clear Lake I would feel a little better about it. Thank you for hearing my woes and I would love to hear if anyone else has had a similar experience with this dealership or any others so I know which ones to avoid in my vehicle search. Needless to say, if Ron Carter Hyundai in Clear Lake was the only place on earth selling vehicles I would gladly ride a horse.
And here is a summarized version of my deceitful experience with Ron Carter Hyundai in Clear Lake.
I recently sent an email to Ron Carter Hyundai in Clear Lake about a used truck that I was interested in. A salesman with the dealership called me about 10 minutes after I sent the email. After talking to him for a while about the truck I told him that I was interested in it. The salesman asked me when I could come look at it and I explained to him that I was not going to take off of work and make the almost 2 hour trip just to come look at a truck. I told him that I would make a cash offer and come pick the truck up in a couple of days. He asked me what my offer was, I told him, and he said, “We can make that deal, come pick it up.” Please note that my offer was not utterly ridiculous, yes it was a good deal but nothing totally unbelievable. I did my research and offered what I thought was a good deal price, the salesman did not have to accept it if he didn’t want to.
So I drove to the dealership a couple of days later and the salesman I spoke with was off. I test drove the truck and told his partner to get the paperwork ready. The paper work he brought me was a far greater price than we had agreed upon. I explained to him that the other salesman and I had come to a previous agreement, he wrote down the deal we had agreed on and took it to his managers. Long story short, after about 2 hours of arguing back and forth they explained to me that they would not honor their salesman’s agreement. They did not argue that he made the agreement, they just said that they would not honor it. I insisted multiple times that they call to salesman to verify the offer but they refused to do so. I spoke with a few managers, all of which said Ron Carter Hyundai in Clear Lake would not honor their agreement.
I walked to the front desk and asked to speak with the GM. After waiting for an hour I decided to leave and call him. I called the GM, no answer so I left a voicemail. I decided to send him an email the following day. Just to add, during my whole time at the dealership and communicating with everyone involved I never raised my voice, used any profane language, or was unprofessional in any way. I remained very calm and just explained to them why I disagreed with what they were doing. The GM called me back after a day and asked me to give him the exact date, time, and phone number of when this salesman and I made the agreement. He told me that they record all of the phone calls and he would listen to the call and resolve the issue. I gladly gave him all of the information. The GM texted me the following day to inform me that Ron Carter Hyundai in Clear Lake would not sell the vehicle for the price that their employee agree to. They gave no reason why, they just said that Ron Carter Hyundai in Clear Lake would not honor their deal.
And here is a summarized version of my deceitful experience with Ron Carter Hyundai in Clear Lake.
I recently sent an email to Ron Carter Hyundai in Clear Lake about a used truck that I was interested in. A salesman with the dealership called me about 10 minutes after I sent the email. After talking to him for a while about the truck I told him that I was interested in it. The salesman asked me when I could come look at it and I explained to him that I was not going to take off of work and make the almost 2 hour trip just to come look at a truck. I told him that I would make a cash offer and come pick the truck up in a couple of days. He asked me what my offer was, I told him, and he said, “We can make that deal, come pick it up.” Please note that my offer was not utterly ridiculous, yes it was a good deal but nothing totally unbelievable. I did my research and offered what I thought was a good deal price, the salesman did not have to accept it if he didn’t want to.
So I drove to the dealership a couple of days later and the salesman I spoke with was off. I test drove the truck and told his partner to get the paperwork ready. The paper work he brought me was a far greater price than we had agreed upon. I explained to him that the other salesman and I had come to a previous agreement, he wrote down the deal we had agreed on and took it to his managers. Long story short, after about 2 hours of arguing back and forth they explained to me that they would not honor their salesman’s agreement. They did not argue that he made the agreement, they just said that they would not honor it. I insisted multiple times that they call to salesman to verify the offer but they refused to do so. I spoke with a few managers, all of which said Ron Carter Hyundai in Clear Lake would not honor their agreement.
I walked to the front desk and asked to speak with the GM. After waiting for an hour I decided to leave and call him. I called the GM, no answer so I left a voicemail. I decided to send him an email the following day. Just to add, during my whole time at the dealership and communicating with everyone involved I never raised my voice, used any profane language, or was unprofessional in any way. I remained very calm and just explained to them why I disagreed with what they were doing. The GM called me back after a day and asked me to give him the exact date, time, and phone number of when this salesman and I made the agreement. He told me that they record all of the phone calls and he would listen to the call and resolve the issue. I gladly gave him all of the information. The GM texted me the following day to inform me that Ron Carter Hyundai in Clear Lake would not sell the vehicle for the price that their employee agree to. They gave no reason why, they just said that Ron Carter Hyundai in Clear Lake would not honor their deal.
