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Old 05-09-2019, 08:27 AM   #1
DCUnger
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Discount Tire Hazard Warranty

I always thought the DT Hazard Warranty was great until, they declined to do anything when I noticed a chunk out of my tire and they said it needed to be replaced, but that the hazard warranty does NOT cover that.

I have bought 18 sets of tires from the one store in 20 years...
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Old 05-09-2019, 08:33 AM   #2
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Put a nail through the sidewall and take it back.
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Old 05-09-2019, 08:45 AM   #3
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https://youtu.be/3QjTIm-vSKg

Think I would get in trouble?
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Old 05-09-2019, 10:13 AM   #4
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Originally Posted by DCUnger View Post
I always thought the DT Hazard Warranty was great until, they declined to do anything when I noticed a chunk out of my tire and they said it needed to be replaced, but that the hazard warranty does NOT cover that.

I have bought 18 sets of tires from the one store in 20 years...
DC, We appreciate your longtime loyalty. Sorry to see your tire was damaged. That is definitely not safe to run. I'm not sure what the circumstances are for not replacing it but would like to look into it for you.

PM coming your way.
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Old 05-09-2019, 10:18 AM   #5
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I have always paid for the road hazard warranty, never had a problem before, they said it was from off road/rock damage, I told them my road in Rocksprings is rock...
I drive 2400 miles a month and since I showed them the damage and they refused to take action, I have driven over 2000 miles on it.
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Old 05-09-2019, 10:35 AM   #6
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I've noticed several changes over the years, it's not the same anymore. I used to feel like it was more on a personal type basis, now it seems to be more like it's a number thing/sales/stats? I still use them on occasion, but they really have changes a lot! ]-:
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Old 05-09-2019, 05:42 PM   #7
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Originally Posted by DCUnger View Post
I have always paid for the road hazard warranty, never had a problem before, they said it was from off road/rock damage, I told them my road in Rocksprings is rock...
I drive 2400 miles a month and since I showed them the damage and they refused to take action, I have driven over 2000 miles on it.
DC, I apologize for your experience at your local store. I would recommend changing out that tire ASAP for safety reasons. I received you PM and will have our Corp Customer care Specialist contact you soon to help.
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Old 05-09-2019, 05:46 PM   #8
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Originally Posted by Raptured View Post
I've noticed several changes over the years, it's not the same anymore. I used to feel like it was more on a personal type basis, now it seems to be more like it's a number thing/sales/stats? I still use them on occasion, but they really have changes a lot! ]-:
I apologize if you feel your local store is not the same as it has been in the past. We are still family owned and take great pride in taking care of our customers. There are times when the stores get very busy but we always stress treating our customers like family.

We would love to have the opportunity to earn your business the next time you are in need of tires or wheels.
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Old 05-10-2019, 08:00 AM   #9
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Thumbs down Not So Much Discount Tire

I used DC for many years on my business vehicles, personal vehicles and my collector/hobby cars.

After the last "Cattle Drive" session at the local store and the high prices, I left DC and went to a local major brand tire store.

I received much better service and a better price on a new set of premium brand tires than I had on a 2nd tier tire from DC.

Definitely not the company they used to be..As said above, more like a numbers/stats/sales of specific lower quality products..probably pushing the brand that pays the best rebate to corporate.

Needless to say, I will not go back to DC even for free air!

Supergas
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Old 05-11-2019, 02:47 PM   #10
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Supergas, thank you for taking the time to share your feedback.

There is no doubt that Discount Tire has continued to grow since opening in 1960. The 1,000 store actually just opened which is a milestone for the company. Our focus since opening has been doing the right thing and completely satisfying our customers. This comes from the top down at Discount Tire. It sounds like we may have missed that mark for you and for that we apologize. If there is anything we can do to assist you please send us a PM. We would love to have the opportunity to earn back your business.

To touch on tires, we offer all major brands and models that are in new conditions, never blemished, and we guarantee the lowest out the door price on all the products we carry - if a competitor has a cheaper advertised out the door price we'll do our best to match or beat it! I'll add that all tires installed at Discount Tire include lifetime balance, lifetime rotation, free flat repair, new tpms rebuild kits and TPMS reset.
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