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Troubles with HR Block software this year

1K views 1 reply 1 participant last post by  richg99 
#1 ·
Been using it for years. I started putting info in at the end of 2020. Came back today to add more info. All of the previous data was there just fine.

BUT, a couple of simple questions were checked YES when they should have been NO. i.e. "wife and students?" NO, but it is checked YES and won't let me change it. "Do either of us qualify for dependents on someone else's return". Answer should be NO but checked YES and won't let me change it????

Can't get through to HRB of course. They will let me cancel everything, but then I lose all of my prior year's data. I have hard copy backup, but I don't want to cancel, ....I just want to fix the few wrong entries. Any ideas?
 
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