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Old 09-06-2019, 07:58 AM   #51
Trouthunter
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I sure have enjoyed the three Coastline trailers that I have owned. No issues but when I lost a cap off of my hub the other day I called them and they sent me a new one no questions asked.

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Old 09-06-2019, 08:33 AM   #52
Cap'n Crunch
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Let me rephrase that. Now that you mention it, I found them to be a bit hurried or busy when I called, but I usually call my vendors as soon as they open in the morning so I tend to get that alot. However, once I arrived to pick it up she couldn't have been nicer, as was the guy that rolled out my new trailer and hooked it up. I'd say give them another chance and don't take it personally. It's worth it.
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Old 09-06-2019, 11:56 AM   #53
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FWIW, I bought a new trailer from Coastline a few months ago for an old 22cc and customer service was good.

A medical issue prevented me from delivering the boat on my build date (they needed it because they didn't have the measurements).

Owner offered to get it from POC, but balked when he saw the old trailer (can't say I blame him).

They then worked me in 3 weeks later (original lead was nearly 2 months) and loaned me a trailer so I didn't have to risk the rusted out trailer dumping the boat on 185.

The trailer is built like a brick....well...you know. Even though I'm only 3 months in, it all seems good.

I can say I'm a bit concerned about all the fender talk. Would like to beef them up so I can use them as a step. My CC has high sides and getting in is difficult without a ladder or fenders.
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Old 09-06-2019, 01:25 PM   #54
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I have my second trailer from them. They have been good trailers.


I did try to talk with the office a few years ago and that is not their strong point. Wonder if it is the same lady? The one I got needed PR and BS 101 and 102 classes.
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Old 09-10-2019, 01:49 PM   #55
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Picked up my today trailer as they promised. Office and shop personal were polite and wanting to be helpful. They are busy though. Trailer build was top notch which is why I guess they are busy in the shop and office but I would never say they were rude or unpolite. So, no complaints from me.

Last edited by Richard11111; 09-10-2019 at 01:54 PM.
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Old 09-10-2019, 03:15 PM   #56
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I called today to order a guide on square tubing for my boat trailer. Apparently it costs $150-$200 to ship a $45 dollar part. Needless to say I will have to go to Mclain Trailers and retrofit my trailer to install their piece. No complaints about the trailer though. It's solid.
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Old 09-11-2019, 09:40 AM   #57
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We are sorry you are having issues with the shipping of the guide pole. Freight charges are outrageous and not set by us. Traditionally we send the guide poles on a pallet and on freight. We have been told that UPS or FedEx won't take them as it. We have dealers all around Texas and can try to work with a delivery of a guide pole to one of them that may be closer to you. Marty Strakos, the owner, has asked if you would please call him at 361.894.3805 We want to try and help you any way possible. - Tracey Johnson - Coastline Trailers
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Old 09-11-2019, 09:55 AM   #58
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Have a Majek Texas Slam 23 on a coastline and it has been ok. Trailer lights are the only thing that I have issues with but, lifetime warranty on all lights. So I send them in and they send them back to me. Every time I called, whoever answered the phone was ok to deal with. Solid trailer and no rattle in my fenders. Its a 17 trailer so not sure if the issues were corrected or im just lucky.
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Old 09-11-2019, 01:16 PM   #59
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Shamrock Best In Class

These folks have saved our @ss building the best trailer on the road for over a decade. Sometimes businesses along the coast march to their own drummer. They may not be all "politically correct" and "Corporate World groomed" but they'll typically exceed expectations. I can remember a sign at Robbie Hawes bait camp that said "We don't care who you think you are; who your daddy is; or how much money you've got". That let us all know exactly where we stood with them when we walked in the door. Robbie and Marie were great folks and ran a heck of a business, salt of the earth.

These sentiments sometimes reflect a culture of a people operating at the end of the earth "on their terms" for better or worse, take it or leave it. We exist in a blast zone of hard weather and harder economics at times. Sometimes that clashes with folks from the big city and a "pc" culture. Hope this insight helps, God Bless.

KK
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Old 09-12-2019, 02:02 PM   #60
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Quote:
Originally Posted by traelj2013 View Post
We are sorry you are having issues with the shipping of the guide pole. Freight charges are outrageous and not set by us. Traditionally we send the guide poles on a pallet and on freight. We have been told that UPS or FedEx won't take them as it. We have dealers all around Texas and can try to work with a delivery of a guide pole to one of them that may be closer to you. Marty Strakos, the owner, has asked if you would please call him at 361.894.3805 We want to try and help you any way possible. - Tracey Johnson - Coastline Trailers
I completely understand the shipping. Marty just left my house. He personally drove to Beach City and installed the new guides on my trailer. By far the best customer service I have encountered. Talk about taking pride in their product. You don’t get this kind of service nowadays! Thanks Marty!
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