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The rough spot in the gears could be from fishing the reel with the c-clip missing. This will allow the main gear and drag stack to be misaligned vertically.

The gear "backlash" is because the reel does not have an instant anti reverse. It uses a ratchet design that will allow some backplay until the ratchet locks up.


Without seeing the reel in person it will be tough to make a proper diagnosis as to what exactly is happening. I suggest sending the reel to one of our warranty centers or directly to us for service.
 
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