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Keyword Alerts How-To: Use Keyword Alerts to Spot Specific Terms

599 views 0 replies 1 participant last post by  Business Support 
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Choose keywords and get notified when they are used within the community with this feature.

Click here to Set-Up your Keyword Alerts now

The Keyword Alerts feature allows Business users on Supporting and Premium Vendor plans to create a custom list of words and phrases. When these terms are used within the community, the business user will be notified. The Keyword Alerts feature is designed to help businesses quickly identify and respond to content that may need immediate attention.

What are Keyword Alerts and How can your Business Benefit From Using Them?

  • Keyword Alerts help you find the right opportunities at the right time.
  • Drive action by engaging with our community members when it counts.
  • Save time by focusing on the content that matters.
  • Use Keyword Alerts to analyze trends within your industry.

Click here to Set-Up your Keyword Alerts now

How to Access the Keywords Alerts feature?

The "Keyword Alerts" link can be found on the "Your Account" page under "Business" or by using this URL /account/business-keyword-alerts.

How to set up Keyword Alerts?

1. Click “Add Your First Keyword” on the Keyword Alerts page.
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2. Enter the keyword or phrase to the "Look For" field (the word or phrase must be between 3 and 150 characters).
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3. Select notification type to indicate how the business owner should be notified if the keyword is found in a discussion.
  • Website alert - a notification containing a link to a discussion where the keywords were found will be displayed on the Alerts page. A "red dot" indicator will be also displayed if new keyword alerts are available.
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  • Daily email - a business owner will receive a daily email with discussions where selected keywords were found.
  • Both - a business owner will receive both a Website Alert and a Daily email.
4. Click the "Add Keyword Alert" button to save the alert
  • Business owners on a Free Business plan can set up one Keyword Alerts but will not receive any notifications when a selected keyword is found in a discussion.
  • Business owners on a Supporting Vendor plan can set up a maximum of 3 Keyword Alerts
  • Business owners on a Premium Vendor plan can set up a maximum of 5 Keyword Alerts
Where to view a list of discussions where selected keywords are used?

After at least one Keyword Alert is added to the Keyword Alerts page, a list of discussions where added keywords are used will be displayed.
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The list could be filtered by clicking on the "Filters" menu.
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If the business has replied to a discussion there will be the following indicator displayed above the thread title:
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How to edit/delete Keyword Alerts?

1. To edit the Keyword Alert click the "Edit" link. In the opened dialog make the changes and save them by clicking the "Save Changes" button.
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2. To delete the Keyword Alert click the "Edit" link. In the opened dialog click the "Delete Keyword" button.
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Click here to Set-Up your Keyword Alerts now
 
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