Comcast just sucks! Had to spend almost an hour in their office trying to get a new box without success. They couldn't get anything right! The place was packed and finally the girl said to all of us that Comcast had just come in and updated their computers and moved all their Time Warner files and she couldn't find any of them. She told us that their system was upgraded and they had absolutely no training on the new software. I thought some of these people were going to burn the place down! So much for the improved Customer Service they promised. When you don't have any competition, you can be this incompetant.