Me: Hello.
Them: This is Vicki with Verizon Wireless in Lake Jackson.
Me: Yes.
Them: I am calling about a variance on one of the cell phones on your account.
Me: Yes?
Them: This current month, we show 864 text messages on your account, for a total text message add-on to your bill of $86.40.
Me: That isn't possible.
Them: The bulk of these messages were on phone number xxx-xxxx. There were 364 incoming messages and 428 outgoing messages.
Me: I'll kill her!
Them: We can help you with this sir. We can provide unlimited text messages for $10/mo. We can also back date this so that the $86.40 reverts to $10. So, on your next bill, if you decide to accept, you would have a $20 add-on, and $10/mo after that.
____
I never expected that someone would be looking out for me......much less a utility or phone company......Kudo's to Verizon, but I know that it will be to there financial benefit in the end .......
BTW, she will never send another text message on her cell phone again. The casts come off her hands in 6 weeks....
Them: This is Vicki with Verizon Wireless in Lake Jackson.
Me: Yes.
Them: I am calling about a variance on one of the cell phones on your account.
Me: Yes?
Them: This current month, we show 864 text messages on your account, for a total text message add-on to your bill of $86.40.
Me: That isn't possible.
Them: The bulk of these messages were on phone number xxx-xxxx. There were 364 incoming messages and 428 outgoing messages.
Me: I'll kill her!
Them: We can help you with this sir. We can provide unlimited text messages for $10/mo. We can also back date this so that the $86.40 reverts to $10. So, on your next bill, if you decide to accept, you would have a $20 add-on, and $10/mo after that.
____
I never expected that someone would be looking out for me......much less a utility or phone company......Kudo's to Verizon, but I know that it will be to there financial benefit in the end .......
BTW, she will never send another text message on her cell phone again. The casts come off her hands in 6 weeks....